Japonista is a curated destination for Japanese cultural objects and garments, selected for integrity, presence, and long-term collector value.

Do you ship internationally?

Yes. We offer international shipping with careful packing standards designed to protect delicate textiles and cultural objects.

What does museum-grade mean on your site?

Museum-grade refers to coherence and integrity: materials, technique, and condition align with a convincing internal logic and cultural presence.

How do you describe condition on vintage and antiques?

We describe condition with a collector’s lens, noting material aging, patina, and structural integrity so you can make confident decisions.

How should I care for Japanese vintage textiles and embroidery?

Avoid harsh light, humidity swings, and compression. Store with breathable protection and handle gently to preserve structure and surface.

How do I start collecting thoughtfully?

Begin with one category you truly connect with, learn its visual language, and expand slowly. Depth of understanding matters more than volume.

Contact Us

Concierge Support from Japan

Use this form to reach the Japonista curator desk for questions about orders, shipping, sizing, concierge services, or general enquiries. Every message is read by our small team in Japan.

Order & Shipping Questions

For existing orders, tracking updates, shipping methods, or combining multiple purchases into one parcel, please include your order number and the email you used at checkout.

Sizing, Fit & Garment Care

Unsure how a vintage jacket, kimono, or sukajan will fit you? Share your height, usual sizes, and a link to the item so we can advise on fit, layering, and safe care for older fabrics.

Concierge & Special Requests

Interested in proxy buying, sourcing rare pieces, or building a small collection? Tell us your idea, budget range, and timeline. We will let you know if our Japonista Concierge Logistics™ services are the right fit.

How We Respond

We usually reply within 1–3 business days from Japan (GMT+9). For complex questions about fragile, oversize, or high-value items, we may take a little extra time to investigate details before answering. But upon receipt of your inquiry, we may ask a few questions that will help us properly answer to your request/s, so please stand by anytime. This is part of our museum-grade care.

If your enquiry is urgent or you need to attach reference images, please use dropbox, icloud or similar services and give us the link of the photos / gallery below with the subject line “Contact Form Follow-Up”.

Many answers are already in our questions and answers, and how we examine and guarantee every piece is set out on our authenticity and condition page. Japonista is based in Ageo, Saitama, Japan; our business details are in the legal notice.

We’re here to help.

Whether you’re curious about a specific piece, need bespoke sourcing, or have a question about an existing order, please feel free to reach out ♥

In confidence

Write to the Concierge

A question about a piece, an order or a request for something special: tell us here, and a member of our team in Tokyo will reply personally.

Name *

Email *

I am writing about *

Order number (optional)

Country / region (optional)

Helps us quote shipping, duties and timing accurately.

Links (optional)

The piece, a reference image, or a shared folder of photographs (Google Drive, Dropbox, WeTransfer).

About your photographs or documents (optional)

If you shared a folder above, tell us briefly what it contains.

Your message *

As much as you can share: the piece, its condition, your timing and anything we should know.

* Required. Every message is read personally and held in confidence. You will receive a reference number by email as soon as it reaches us.

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