Contact Us

Concierge Support from Japan

Use this form to reach the Japonista curator desk for questions about orders, shipping, sizing, concierge services, or general enquiries. Every message is read by our small team in Japan.

Order & Shipping Questions

For existing orders, tracking updates, shipping methods, or combining multiple purchases into one parcel, please include your order number and the email you used at checkout.

Sizing, Fit & Garment Care

Unsure how a vintage jacket, kimono, or sukajan will fit you? Share your height, usual sizes, and a link to the item so we can advise on fit, layering, and safe care for older fabrics.

Concierge & Special Requests

Interested in making a private request, having our curators acquire rare pieces on your behalf in Japan, or building a small collection? Tell us your idea, budget range, and timeline. We will let you know if our Japonista Concierge Logistics™ services are the right fit.

How We Respond

We usually reply within 1–3 business days from Japan (GMT+9). For complex questions about fragile, oversize, or high-value items, we may take a little extra time to investigate details before answering. But upon receipt of your inquiry, we may ask a few questions that will help us properly answer to your request/s, so please stand by anytime. This is part of our museum-grade care.

If your enquiry is urgent or you need to attach reference images, please use dropbox, icloud or similar services and give us the link of the photos / gallery below with the subject line “Contact Form Follow-Up”.

Many answers are already in our questions and answers, and how we examine and guarantee every piece is set out on our authenticity and condition page. Japonista is based in Ageo, Saitama, Japan; our business details are in the legal notice.

We’re here to help.

Whether you’re curious about a specific piece, wish to place a private request with our curators, or have a question about an existing order, please feel free to reach out ♥

In confidence

Write to the Concierge

A question about a piece, an order or a request for something special: tell us here, and a member of our team in Tokyo will reply personally.

A note before you begin

  • Japonista does not purchase pieces from private owners, and does not acquire pieces offered from outside Japan. Messages offering pieces for sale are not answered.
  • Appraisals and valuations are a paid service. A basic estimate is $150, settled at the moment you send your request, through the private appraisal intake.
Appraisals are prepared by our curator team as a paid service, so that every piece receives proper attention. A basic estimate is $150, and your details travel with the payment in a single step. Fuller reports are quoted once we have seen your intake.
Begin a private appraisal
Thank you for thinking of us. The house does not purchase pieces from private owners and does not acquire pieces offered from outside Japan, so we are unable to consider this. If you would like an informed view of a piece’s value, our private appraisal is the right path.

Helps us quote shipping, duties and timing accurately.

The piece, a reference image, or a shared folder of photographs (Google Drive, Dropbox, WeTransfer).

If you shared a folder above, tell us briefly what it contains.

As much as you can share: the piece, its condition, your timing and anything we should know.

* Required. Every message is read personally and held in confidence. You will receive a reference number by email as soon as it reaches us.